What our clients say

We are proud of our customer satisfaction rates, with many clients eager to recommend AI techniques to other organisations as a result of their own positive experiences. Here are just a few of our client testimonials.

“Equity Housing Group used Positive Engagement to facilitate our annual conference around the topic of ‘Delivering Outstanding Customer Service’, but we also wanted to do something that people would find engaging, uplifting and fun.

The AI event ticked all of the boxes - our top team and the staff had a stimulating and thought-provoking day.  We got over 50 ideas on how we could improve customer service, both to internal and external customers.  Plus our teams had lots of creative fun too!"

Steven Jackson, Chief Executive, Equity Housing Group

“The Appreciative Inquiry events really enabled us to gather the views of service users and carers in a meaningful way.

The two events we held have given us the impetus to revamp our five year strategy along the five national outcome themes, and link this to what service users and carers have told us they want to receive in the way of services.

We now have a clear view of what is important to service users and have been able to translate that into a plan of action to deliver their hopes and dreams.

The innovative style also produced excellent publicity material and really raised the profile of the Supporting People service both within Bedfordshire County Council and with external partners.”
Andrew Kyle, Bedfordshire County Council
"As you know, we have been trying to provide experiences to both CSG and CB to help each body understand its governance responsibility, but also to encourage better partnership working.

Having read the evaluations, it is clear that both bodies gained significantly from the events. They refer to open and honest discussion; a fun way to deliver rather than in formal environments; generated a common sense of purpose and direction; opportunity to reflect, be creative and look forward.

Thanks for your part in delivering these sessions." 
Paul Rowley, Lincolnshire Supporting People

"Kate McAllister and colleagues delivered seven positive engagement sessions for local authority staff, service users, providers and other key stakeholders, between October 2006 and February 2007.

Each event was attended by between 40 and 70 people and from our perspective was a great success. The information gathered from the events enabled us to feed priorities into our future strategy for supporting people; and later to produce designs for new services and draw up a support charter for the city.

The sessions were extremely successful, professionally delivered and highly enjoyable. We have received positive feedback from delegates and are happy to recommend Kate and the team to any other local authority."
Kenny Robinson, acting lead officer, Liverpool Supporting People
"I’ve had really good feedback from the day – thanks so much for all the work you put in to making this a really constructive and positive event."
Sian Lockwood, Chief Executive, NAAPS


Feedback from participants

Here are comments from delegates from a variety of organisations who have taken part in some of our recent AI events:

“Time well spent – I am fully signed up to the programme.  Today has pointed me in the right direction and showed steps I need to take corporately and individually on behalf of NPS. Thank you.”

“Didn’t feel like ‘work.’ Liked the approach and how you cleverly got our commitment.”

“Well constructed, well-timed, speedy process.”

“Thanks for the creative input which helped focus my thoughts!”


To find out more about how Appreciative Inquiry can help your organisation move beyond problems, call Kate McAllister today on 01663 795004